Ordering Information

Processing Your Credit Card Order
Your credit card order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally once your order has been reviewed for accuracy. Due to their extraordinary weight and dimensions, all utility / construction rack purchases must be ordered and shipped by UPS Ground Service only.

Complimentary UPS Ground Shipping Program
Free UPS Ground Shipping on purchases over $75 applies to the following brands: Thule, Yakima, TracRac, Allen, Gear Up, Rack Warehouse, Rocky Mounts, Sport Rack, Burton, CamelBak, Eagle Creek, High Sierra, Marker, Tecnica, and Volkl. However, our Free Shipping offer excludes Thule and Yakima Cargo Boxes. Because the U.S. Military only delivers via U.S. Mail, the free UPS Ground Shipping program does not apply to U.S. Military Addresses. U.S. Military Personnel orders must be ordered, and will be sent via parcel post. Free UPS Ground Shipping does not apply to Alaska or Hawaii.

Shipping
Although it is not always possible, our goal is to ship all orders by the end of the next business day. Example: Orders received on Monday will ship on Tuesday, orders received on Friday will ship on Monday, etc. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.

Security and Privacy
All information that you provide will be held in strict confidence. We will not sell, trade or pass on any personal or business information provided by our clients.