Return Policy

Return Policy

All returns must be assigned an RA Return Authorization Number, prior to returning. Returns without a valid RA will be refused. All returns must be received within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us installed, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. UPS Ground Shipping meets these requirements. A $5.00 fee is applied to all returns to cover credit card processing and packaging expenses. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during designated free shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages. The Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.

Business Address:

The Rack Warehouse
620 Lawrence Place
Williston, VT 05495

Contact Information:

Telephone: 802 878 1023
email: info@rackwarehouse.com