Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks must be ordered and shipped via FedEx Ground Service only. Coupon Codes are not valid during 20% Off Sale Periods or with Awesome Deals items.
Free FedEx Ground Shipping Program
Free FedEx Ground Shipping on purchases over $99 applies to the following brands: DeWalt, Gear Up, Hauler, Kuat, Malone, Mirage, Rhino-Rack, Rocky Mounts, Saris, Softride, Sport Rack, Thule, TracRac, Vantech, Whispbar and Yakima. Our Free FedEx Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards, System One and Vanguard Products. All orders are shipped via FedEx except to U.S. Military addresses. Because the U.S. Military only delivers via U.S. Mail, the free FedEx Ground Shipping program does not apply to U.S. Military Addresses. U.S. Military Personnel orders must be ordered, and will be sent via parcel post. Our Free FedEx Ground Shipping Program excludes Alaska and Hawaii.
All orders received by 1 PM EST Monday - Friday will ship out the same day. Most orders received after 1 PM or over the weekend will ship by the end of the next business day. Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. FedEx Home Delivery Ground packages may be delivered on Saturday in some areas. Packages exceeding a certain value, addresses with different billing and shipping, and all expedited shipments will require a signature upon delivery. Cargo boxes and BackRack products may experience a 2-3 day shipping delay. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.