Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks, trailers and Kurt Hitches must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: Aries, DeWalt, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, SportRack, Thule, TracRac, Vantech, Whispbar and Yakima. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Utility Rack Products. All orders are shipped via FedEx or USPS.
Shipping
All orders received by 1 PM EST Monday - Friday will usually ship out on the same day. Most orders received after 1 PM or over the weekend will ship by the end of the next business day. Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday or Saturday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. A direct signature may be required at delivery on orders over $300 and all expedited shipments. Cargo boxes, Vantech, Rhino Rack and BackRack products may experience a 2-4 day shipping delay. We do not offer expedited shipping on Vantech, Rhino Rack, System One or BackRack. We do not ship to Hotels. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States. |
All returns must be assigned an RA Return Authorization Number by a Rack Warehouse staff member prior to returning. Returns without a valid RA will not be accepted by our receiving department. All returns must be received within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us installed, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. FedEx Ground and USPS Priority Mail meet these requirements. A $5.00 fee is applied to all returns to cover credit card processing and packaging expenses. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during designated free shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages. The Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.
Business Address:
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
Contact Information:
Telephone: 802 878 1023
email: info@rackwarehouse.com |
 Email
info@rackwarehouse.com
Telephone
Business Office (802) 878-1023
Sales Staff (800) 272-5362
Retail Location, Mailing and Billing Address
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495 |
"Pricing was excellent, shipping was quick, the Yakima rack fits fine, just as expected. I am very satisfied.
- by Robert P. from Portland, ME
"Product was in stock and arrived when promised. Great packing job kept all items in perfect shape. Nice job.
- by Steve L. from Landenberg, PA
"Best price out there, I had the rack in 2 days and free shipping
- by John W. from Norristown, PA
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