"On Sunday i ordered a total yakima roof rack system. On Monday morning I received a phone call in regards to finding out if I had a particular type of roof, when confirmed order was sent out immediately and I received my total package on Wednesday morning. I love doing business with a company like this. I highly recommend the rack warehouse, I wish I can give them more stars. Thanks again to the knowledgeable staff of the rack warehouse for being so vigilant and trying to cut off a potential problem before it can happen.
- by Peter A. from MERRICK, NY
"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.
- by K. D. from Fallbrook, CA
" I would certainly rate your service an excellent place to do business. I have to say your employee named "KIRK" is very knowledgeable and helpful. I was not certain which rack I needed for this canoe, but with his help he walked me through the possible racks and I am grateful for his assistance and patience. I am especially pleased at the speed in which I received the rack. I hardly put the.phone down and it arrived. THANKS AGAIN MR. KIRK....