Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, some construction racks, and trailers must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: BackRack, Front Runner, Hauler, Inno, Malone, Rhino-Rack, RinseKit, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Our Free Ground Shipping offer excludes Cargo Boxes and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
Although it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Hauler, and BackRack). Example: Orders received on Friday will ship on Monday. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. A direct signature is required on all expedited orders and orders that exceed $499.
Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. Cargo boxes, Hauler, Rhino Rack, BackRack, RockyMounts, and Malone Trailer products may experience a 2-4 day shipping delay.
We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers or BackRack. We do not
ship to Hotels, or freight forwarding companies. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. All damaged shipments and missing packages must be reported within 30 days of delivery.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.
Holiday Shipping Deadlines
If you're concerned about receiving your order in time for the upcoming holidays you can click here to view FedEx's Holiday Shipping Deadlines.
You can also email or call us at 800-272-5362 with questions concerning delivery estimates.