Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks, trailers and Kurt Hitches must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: Aries, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, SportRack, Thule, TracRac, Vantech and Yakima. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
All orders received by 1 PM EST Monday - Friday we will try to ship out on the same day (excluding Cargo boxes, Vantech, Rhino Rack, RockyMounts and BackRack). Most orders received after 1 PM or over the weekend we will try to ship by the end of the next business day (no guarantees). Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday or Saturday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. A direct signature is required on all expedited packages and orders that exceed $499.
Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. Cargo boxes, Aries, Hauler, Vantech, Rhino Rack, BackRack, RockyMounts, Curt Hitches and Malone Trailer products may experience a 2-4 day shipping delay.
We do not offer expedited shipping on Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers, Curt Hitches or BackRack. We do not ship to Hotels. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. All damaged shipments and missing packages must be reported within 30 days of delivery.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.