Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks and trailers must be ordered and shipped via Ground Service only. Curt Hitches only ship via Ground Service as well.
Free Ground Shipping on purchases over $99 applies to the following brands: Aries, DeWalt, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, SportRack, Thule, TracRac, Vantech, Whispbar and Yakima. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Products. All orders are shipped via FedEx or USPS except to U.S. Military addresses. Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. U.S. Military Personnel orders must be ordered, and will be sent via parcel post. Only the following brands can be shipped to APO addresses: Thule, Yakima, Malone and Saris. All other brands are excluded. Our Free Ground Shipping Program excludes Alaska and Hawaii.
All orders received by 1 PM EST Monday - Friday will usually ship out on the same day. Most orders received after 1 PM or over the weekend will ship by the end of the next business day. Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday or Saturday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. A direct signature may be required at delivery on orders over $300 and all expedited shipments. Cargo boxes, Vantech, Rhino Rack and BackRack products may experience a 2-4 day shipping delay. We do not offer expedited shipping on Vantech, Rhino Rack, System One or BackRack. We do not ship to Hotels. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.