Frequently Asked Questions


How do I know which rack to choose for my vehicle?
The easiest way to find the best fitting rack for your vehicle and needs is with our fit guides. If the brand you desire is included in our Fit Guides, simply select the fit guide of your choice and enter your vehicle information. The rack options for your vehicle will be displayed. If you prefer a brand without a fit guide, simply select your products and fill-in the vehicle information questions during check-out. We'll be sure to double check the compatibility of the products you selected with your vehicle info. If you have trouble figuring it out, simply call us at 800 272-5362.

If I make an error while ordering, how do I correct the error?
The simplest way is to email or call us immediately with the correct information. After business hours, email is best.

How quickly will my new products ship?
Although it is not always possible, our goal is to ship all orders by the end of the next business day. Example: Orders received on Monday will ship on Tuesday. Orders received on Friday will ship on Monday, etc.

How do I know when my products have shipped?
Around midnight on the day your products ship, FedEx will send a FedEx Tracking number to the email address provided with your order.

I noticed that Thule and Yakima have very similar products and prices. What is the difference between Thule and Yakima?
Both companies manufacture superior rack products. The primary difference is Thule load bars are rectangle while Yakima's are round. Most products are similar in function but, slightly different in design and appearance.

What is the weight capacity of a typical roof rack?
Sports Racks from Thule and Yakima have a maximum capacity of 165 lbs. However, many vehicles have a lower capacity due to vehicle or rack limitations. Check your owner's manual or check with your dealer to find out the maximum capacity for your vehicle.
Call us Toll-Free 1-800-272-5362
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