"I am very satisfied with their products and service. I did a lot of research before purchasing landing pads for my Yakima Roof Rack kit that I bought. You cannot be there prices anywhere. I believe it was only 2 hours later when rack Warehouse customer service called me just to verify that I purchased the right product for my system. This just shows there commitment to customer satisfaction. I will be purchasing more items from rack warehouse. Thank you guys very much.
- by Eric B. from Garner, NC
"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.
- by K. D. from Fallbrook, CA
"Cheapest place I could find the rack I wanted! Emailed the customer service and within 30 minutes i had a reply. 4 days later I had my new rack sitting on my suv.