Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks, trailers and Kurt Hitches must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: Aries, DeWalt, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, SportRack, Thule, TracRac, Vantech, Whispbar and Yakima. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
All orders received by 1 PM EST Monday - Friday we will try to ship out on the same day (excluding Cargo boxes, Vantech, Rhino Rack, RockyMounts and BackRack). Most orders received after 1 PM or over the weekend we will try to ship by the end of the next business day (no guarantees). Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday or Saturday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. A direct signature may be required at delivery on orders over $300 and all expedited shipments. Cargo boxes, Vantech, Rhino Rack and BackRack products may experience a 2-4 day shipping delay. We do not offer expedited shipping on Vantech, Rhino Rack, System One or BackRack. We do not ship to Hotels. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.
All returns must be assigned an RA Return Authorization Number by a Rack Warehouse staff member prior to returning. Returns without a valid RA will not be accepted by our receiving department. All returns must be received within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us installed, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. FedEx Ground and USPS Priority Mail meet these requirements. A $5.00 fee is applied to all returns to cover credit card processing and packaging expenses. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during designated free shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages. The Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
Telephone: 802 878 1023
Business Office (802) 878-1023
Sales Staff (800) 272-5362
Retail Location, Mailing and Billing Address
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
This rack is an easy to use, quality bike rack that will get your bikes safely to adventures well into the future.
Ease of Use
Bike and Rack Security
Protects bikes during travel
Can be extended to carry 3 bikes
Fits plus size and fat tire backs (as well as road bikes)
As with all bike racks of this style, it adds a considerable length to the back of your vehicle
Length of locking cables could be a tad longer.
The rack is as easy to use as it is advertised. Securing bikes on the system takes a total of 5 seconds. The build quality was also exactly as expected. The majority of the carrier is a sturdy metal that feels robust and has given me no concern about the longevity of the product. It also does this while maintaining a light weight overall. The main benefit to the bike rack is not just the easiness of use, but the security and safety it provides to the bike. All contact points that secure the bike are done in a way where nothing will rub against the bike and cause damage on the road improving from traditional style bike racks. The locking mechanism is also genius as the rack is locked to the car as well as the bikes are locked to the rack. It is worth noting that with larger frame 29" bikes, the cable is just barely long enough to go through the frame and both tires. It can be done but it takes a little bit of reworking the cable placement to get it just right. Overall I'm very impressed with the product and believe my purchase fit my needs perfectly.
Lastly I wanted to comment on Yakima as company and how they treat their customers. I own a cargo carrier as well as kayak racks from them and upon getting the Dr. Tray, I had a few questions regarding using the same key for each accessory. The customer service representative was courteous and very helpful in getting the right cores sent to me. They stand behind their products and so I far I haven't seen a reason to not do that as well.
- by Andrew from USA
"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.
- by K. D. from Fallbrook, CA
- by Joe C. from Newington, CT
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