Return Policy

All online returns must be assigned a Return Authorization (RA) number by a Rack Warehouse staff member prior to returning. Please email info@rackwarehouse.com with the return request. Online returns without a valid RA will be refused and will not be accepted by our receiving department. Returns must be received within 60 days of the delivery date, unused, and in their original packaging. Any item that is returned having been installed, used or altered, will be returned to the purchaser at their expense. In some instances, we may be able to provide the consumer with a discounted return label. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All returns are subject to a 6% restocking fee. Shipping costs are non-refundable. If outbound shipping was paid for by Rack Warehouse, the amount to be deducted will be provided at the same time the RA number is assigned. The purchaser is responsible for round trip shipping charges on all refused packages. Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.

Business Address:
The Rack Warehouse
2500 Williston Road Place
South Burlington, VT 05403

Contact Information:
Telephone: 802 878 1023
email: info@rackwarehouse.com