"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.

- by K. D. from Fallbrook, CA

"On Sunday i ordered a total yakima roof rack system. On Monday morning I received a phone call in regards to finding out if I had a particular type of roof, when confirmed order was sent out immediately and I received my total package on Wednesday morning. I love doing business with a company like this. I highly recommend the rack warehouse, I wish I can give them more stars. Thanks again to the knowledgeable staff of the rack warehouse for being so vigilant and trying to cut off a potential problem before it can happen.

- by Peter A. from MERRICK, NY

"When I needed a new kayak rack for my car I chose to order from Rack Warehouse because they had the best prices I'd found, their YouTube videos did an excellent job of demonstrating installation and use of the racks, and they were "local," being just one state over from me. They earned my loyalty when the delivery driver misdelivered my package. I emailed Rack Warehouse about the missing order and they shipped a replacement out the very next day. Excellent communication and top notch service all the way.

- by Steven H. from Springfield, MA