"Good morning. I am in disbelief. I ordered a Thule platform rack on thurs at 2:45 pm and it was at my front door by 11:00 am the next day. I will be telling everyone about your service. The bike rack is awesome. Extremely happy with the product and price. I am blown away with service. Would recommend doing business with you to everyone. Thanks Rich
- by Rich C. from West Hartford, CT
- by Matt W. from Putnam Valley, NY
"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.