Customer Reviews

The rack fit perfectly and they kept me informed throughout the process

Ordered accessories for Rack and Roll back in June, said 2 weeks for it to come in. Never got notified, just picked up in October. Not sure when they came in. They need to get better at updating the customer, good thing I didn't need the extension earlier in the season.

Like the product.

I wanted to confirm that the rack and other equipment I was considering ordering were right for my vehicle and purposes, so I called the Warehouse. The gentleman I spoke to was very helpful, and I placed the order immediately after hanging up. Everything arrived at my house much quicker than expected, and I couldn't be happier with my purchase!

Rack fit the truck nicely

I got a Yakima rack for (naked roof) on my Genesis G70 and it fits well. I have not used it yet because I also got Evo 4 for snow skis and it is September. I will get back to you with that review.

I called several times from getting help in ordering what I needed to install a Thule Hullavator on my RAV4, through the install process, then to return. In 1 of the install conversations, the agent said we had 30 days. We assumed this meant 30 days to return the products no matter what. The kayak rack was too difficult for me to operate, which was the whole point of it, but then we were told no returns once installed. Period. I don't think this is fair considering I didn't have any opportunity to try it out be fore purchasing.

Met my expec

The Rack Warehouse has always treated us well. We've been shopping there for years. We made our most pressing purchase the day before a long road trip with the kids. My wife's SUV had a driveshaft failure, and we couldn't source the part. Instead, we piled the family into my sedan, but had to find a rack at the last minute. The team at RW sourced the right pieces and kept our trip on schedule. Recently, we went through a few bike racks to fit all the different bikes the family rides. Finally landing on the Kuat Piston Pro with the pivot attachment. We can always count on RW to do right by us!

Customer Service followed up by phone on my order for a Baseline cartop roof rack system, round bars, towers, clips and locks, to clarify items, cancel duplicate orders and to save me some money. Parts arrived within time frame as stated, about a week after the order.

2 orders 2 issues. I ordered a rack that didnt fit, and sent several messages to support, never received a reply. The second track i ordered was obviously used and was missing peices still no response to my messages.

Quick fast delivery!!! Had me up and running in no time!! Ease of purchase! Thank you!