Customer Reviews

My husband needed to buy a new roof rack for a truck he recently purchased and was told to get a System One brand that makes the racks from aluminium (so it doesnt rust). So I went searching online and originally went to System One's website to see if I could buy it direct from them, but I couldnt, so I found rackwarehouse.com who did sell them. Initially I was hesitant to buy something like this online since we had a bad experience with the 1st roof rack we bought 10 years ago from an online dealer, but it was impossible to find this thing in a bricks and mortar shop so we were kinda stuck buying online. So kind of reluctantly we went ahead and made the $$$$ dollar purchase with rackwarehouse, just praying we didnt get ripped off or have it arrive 6 months late and in hot pink or something. Well to my surprise, we had THE BEST EXPERIENCE WITH THIS WEBSITE! Not only did the rack arrive in 24 HOURS, but the following morning after I placed the order, a kind man phoned me to let me know we ordered the wrong sized rack for the truck we had (they ask you for the truck make and model when you buy it to make sure you get the right one) He said we bought the wrong size which was for a compact truck and that the correct size was about 9 bucks more. So he sent me the invoice, I paid within the hour, and then he shipped it THAT DAY and it arrived THE NEXT DAY. Bam! Perfect! I was so grateful he phoned up and he was soooooooooooooooooo nice! Really kind person and said this happens all the time. So dont forget to leave your vehicle details during checkout when prompted! I highly recommend this company. They are based in VT and have A+ service. The ladder rack was perfect as well. If we ever need anything rack related we will be going to this website from now on forever more. Thanks guys!!

Thule square bars were shipped and arrived quickly. They were exactly what I needed. My only complaint is that the bars seemed worn or used. Not in a way that changed the usefulness of the square bars, only in a cosmetic way that made me questions if I was the first owner or not.

The rack fit perfectly and they kept me informed throughout the process

Ordered accessories for Rack and Roll back in June, said 2 weeks for it to come in. Never got notified, just picked up in October. Not sure when they came in. They need to get better at updating the customer, good thing I didn't need the extension earlier in the season.

Like the product.

I wanted to confirm that the rack and other equipment I was considering ordering were right for my vehicle and purposes, so I called the Warehouse. The gentleman I spoke to was very helpful, and I placed the order immediately after hanging up. Everything arrived at my house much quicker than expected, and I couldn't be happier with my purchase!

Rack fit the truck nicely

I got a Yakima rack for (naked roof) on my Genesis G70 and it fits well. I have not used it yet because I also got Evo 4 for snow skis and it is September. I will get back to you with that review.

I called several times from getting help in ordering what I needed to install a Thule Hullavator on my RAV4, through the install process, then to return. In 1 of the install conversations, the agent said we had 30 days. We assumed this meant 30 days to return the products no matter what. The kayak rack was too difficult for me to operate, which was the whole point of it, but then we were told no returns once installed. Period. I don't think this is fair considering I didn't have any opportunity to try it out be fore purchasing.

Met my expec

The Rack Warehouse has always treated us well. We've been shopping there for years. We made our most pressing purchase the day before a long road trip with the kids. My wife's SUV had a driveshaft failure, and we couldn't source the part. Instead, we piled the family into my sedan, but had to find a rack at the last minute. The team at RW sourced the right pieces and kept our trip on schedule. Recently, we went through a few bike racks to fit all the different bikes the family rides. Finally landing on the Kuat Piston Pro with the pivot attachment. We can always count on RW to do right by us!

Customer Service followed up by phone on my order for a Baseline cartop roof rack system, round bars, towers, clips and locks, to clarify items, cancel duplicate orders and to save me some money. Parts arrived within time frame as stated, about a week after the order.