"When I needed a new kayak rack for my car I chose to order from Rack Warehouse because they had the best prices I'd found, their YouTube videos did an excellent job of demonstrating installation and use of the racks, and they were "local," being just one state over from me. They earned my loyalty when the delivery driver misdelivered my package. I emailed Rack Warehouse about the missing order and they shipped a replacement out the very next day. Excellent communication and top notch service all the way.
- by Steven H. from Springfield, MA
"Easy On-line Ordering Process. Item was backordered waiting for Thule (TracRac) to produce for the new 2017 Ford F250 81 inch bed length configuration. Excellent and prompt communications about backorder status, and then the actual shipment with tracking information. Ordered on Friday and received (via FedEx in NC) the following Thursday. Great service.
- by Paul A. from East Bend, NC
"I ordered from the website. Obviously, I made mistake. They made sure to correct everything and ship in record time. Product is outstanding