"Good communications on manufacturer delay (direct ship from manuf), and items arrived sooner than predicted anyway. They had a Malone discount that automatically applied - sweet! Smooth transaction, no issues. I'd order from them again in a heartbeat.

- by Patricia P. from Duluth, MN

"I recently placed a order on line, and your company called me because the manufacturer recommended a different size Bar for the roof racks that I purchased. I am thoroughly impressed with your customer service ! The fact that they would look at each order and details before shipping it is amazing!

- by Tammy C. from Stanton, CA

"Rack Warehouse-- The real thing! First of all, a human being answers the phone, that's right, a person with a name. No more buttons to push, just say "hello" and tell 'em what you called for. Then, they know their stuff. They know what they sell, and they have great advice and customer service. And, best of all, if you don't know your way around a roof rack and a bumper, and you order the wrong stuff, they take it back! One more thing--- I ordered by phone on a Thursday, it was delivered to me the next day in Illinois.

- by Tom A. from Evanston, IL