"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.

- by K. D. from Fallbrook, CA

"Was skeptical at first to see how good their prices were until I saw their Yelp reviews. Best prices out there for crossbars and racks hands down. Shipping was quick despite the fact that Rack Warehouse is located in the East coast (I'm from CA). The same positive feedback can be said on the care the items were packaged. For those unsure if this business legit, not only can I attest to the authenticity of this business but Google has their back too. BTW, Google provides complimentary insurance. Thanks Rack Warehouse I wish I knew about you sooner.

- by Jobbes L. from San Ramon, CA

"I was trying to determine which style of bike carrier would best suit our needs and getting more and more confused as I read more and more articles and reviews. I called The Rack Warehouse and the person I spoke with was great! He answered all of my questions, explained the differences, what type of hitch worked best for what we wanted, and he didn't seem to mind explaining things. I decided on one of his recommended picks based on what we wanted, ordered it, and it showed up two business days later in Virginia. Great experience - I've already recommended them to a colleague. Thanks!!

- by Maurita S. from Arlington, VA