"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.

- by K. D. from Fallbrook, CA

"Good service, very fast shipping.

- by Kent B. from Wilmington, NC

"Easy On-line Ordering Process. Item was backordered waiting for Thule (TracRac) to produce for the new 2017 Ford F250 81 inch bed length configuration. Excellent and prompt communications about backorder status, and then the actual shipment with tracking information. Ordered on Friday and received (via FedEx in NC) the following Thursday. Great service.

- by Paul A. from East Bend, NC