"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.
- by K. D. from Fallbrook, CA
"Due to the significant savings offered, I ordered a re-boxed, upper end bicycle hitch rack. Never having purchased a re-boxed item I was a bit skeptical. The rack was delivered a day before promised with no parts missing and all item in new condition as advertised. I highly recommend shopping with The Rack Warehouse and take advantage of the re-boxed discount if available.
- by Therese B. from Casper, WY
"Excellent and prompt service. They communicated every step of the way on my order.