"I ordered my rack online and received an email a few days later informing me that it was out of stock. I really appreciated the call for several reasons: first because they had not charged my credit card since the rack was out of stock, and secondly because I was not left waiting assuming the rack was its way when it wasn't. I think that was just good customer service. But it didn't stop there, when the rack came in stock, I received another email asking how I wanted it shipped. This again was good customer service because it gave me an option to pay for and expedited shipment if I needed the rack immediately. Over all, as you can tell from my rating, I was very pleased with the service I received and equally pleased with the product.

- by K. D. from Fallbrook, CA

"Due to the significant savings offered, I ordered a re-boxed, upper end bicycle hitch rack. Never having purchased a re-boxed item I was a bit skeptical. The rack was delivered a day before promised with no parts missing and all item in new condition as advertised. I highly recommend shopping with The Rack Warehouse and take advantage of the re-boxed discount if available.

- by Therese B. from Casper, WY

" I would certainly rate your service an excellent place to do business. I have to say your employee named "KIRK" is very knowledgeable and helpful. I was not certain which rack I needed for this canoe, but with his help he walked me through the possible racks and I am grateful for his assistance and patience. I am especially pleased at the speed in which I received the rack. I hardly put the.phone down and it arrived. THANKS AGAIN MR. KIRK....

- by Earl R. from Arnold, MD