"Once put together, the trailer is 5 star quality. The problems lie with the instructions and multiple missing parts. The instruction booklet has photos and text that don't match with the actual parts - holes in the metal are in different places or configurations, for example. They likely updated the parts without updating the manual and for me, that was an issue because I have never built anything like this before. Also, I've had to email Malone several times about missing parts. Each time I got to a new section of the trailer, the parts supplied didn't match up to the parts in the photo of the included parts. Malone has been EXCELLENT about sending the additional parts, but it has caused delays on 3 different occasions. Perhaps if I had room in the garage to lay out all of the parts before attempting the install (and could count on my husband and grandkids not touching them), I could have asked for the missing pieces at one time, instead of as I built each section. Hopefully, the final missing items will be sent to me this week and I can finally finish the build.

- by Barbara K. from Boise, ID

"I tend to over research most every purchase I make that is over $100. I went into the idea of owning two fishing Kayaks, with the intention of buying a used trailer, or utility trailer from Lowes and then modifying it to work for me, but after running the numbers I would have been into it almost as the brand new Malone trailer cost me. As soon as I saw that Rack Warehouse had it listed for 20% off of MSRP, I jumped on it. It shipped well, all the parts were there, the instructions, combined with a couple of YouTube videos I watched made assembly of the trailer a breeze. I'm fairly mechanically inclined and had the entire thing together in under 3 hours. I used only hand tools and I'm sure that if I'd have had access to my cordless impact driver, it would have cut at least 30-45 minutes off of the assembly time. My advice would be to lay out all the bigger parts on a clean, dry surface, then take it step by step, paying attention to the fact that you just hand tighten most of the nuts and bolts, at first, then tighten them fully in the order they recommend. Excellent product and excellent customer service. I'd do this again in a heartbeat.

- by Jeff W. from Boise, ID

"When I needed a new kayak rack for my car I chose to order from Rack Warehouse because they had the best prices I'd found, their YouTube videos did an excellent job of demonstrating installation and use of the racks, and they were "local," being just one state over from me. They earned my loyalty when the delivery driver misdelivered my package. I emailed Rack Warehouse about the missing order and they shipped a replacement out the very next day. Excellent communication and top notch service all the way.

- by Steven H. from Springfield, MA

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