Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks, trailers, Curt Hitches, Aries and BackRack must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: Aries, Front Runner, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
Although it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Rhino Rack, RockyMounts and BackRack). Example: Orders received on Friday will ship on Monday. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. A direct signature is required on all expedited orders and orders that exceed $499. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. Cargo boxes, Aries, Hauler, Rhino Rack, BackRack, RockyMounts, Curt Hitches and Malone Trailer products may experience a 2-4 day shipping delay. Vantech is currently experiencing 8-10 day shipping delays due to the Covid-19 situation in New York City. We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers, Curt Hitches or BackRack. We do not ship to Hotels, or freight forwarding companies. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. All damaged shipments and missing packages must be reported within 30 days of delivery.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.
All returns must be assigned an RA Return Authorization Number by a Rack Warehouse staff member prior to returning. Returns without a valid RA will not be accepted by our receiving department. All returns must be received within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us installed, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. FedEx Ground and USPS Priority Mail meet these requirements. A $5.00 fee is applied to all returns to cover credit card processing and packaging expenses. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during designated free shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages. The Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
Telephone: 802 878 1023
Business Office (802) 878-1023
Sales Staff (800) 272-5362
Retail Location, Mailing and Billing Address
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
"I recently purchased this load assist module to use with my Malone Downloader racks. Sometimes my husband isn’t around and it’s nice for me to be able to get my kayaks on and off the car by myself. I was hesitant to purchase the previous incarnation of this product which used suction cups that attach to the side of the car for fear of dents, scratches, etc. The new Telos XL has legs that extend all the way to the ground and avoid this. I have found it easy and effective to use but make no mistake, it is truly a lift-assist in that it doesn’t do all of the work for you. However, lifting part of the weight of the kayak in small increments is very manageable and has given me the independence to go off kayaking by myself. The ratchet does make some noise and as one previous reviewer mentioned, it does occasionally draw curious kayakers with questions which I am, of course, only too happy to answer. I highly recommend this product!
- by Linda W. from Middlebury, VT
"On Sunday i ordered a total yakima roof rack system. On Monday morning I received a phone call in regards to finding out if I had a particular type of roof, when confirmed order was sent out immediately and I received my total package on Wednesday morning. I love doing business with a company like this. I highly recommend the rack warehouse, I wish I can give them more stars. Thanks again to the knowledgeable staff of the rack warehouse for being so vigilant and trying to cut off a potential problem before it can happen.
- by Peter A. from MERRICK, NY
"Careful to assure you receive the correct equipment. Knowledgable and easy to contact. Arrived exactly as promised. Great experience!
- by Brooks O. from Portland, OR
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