Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, some construction racks, and trailers must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: BackRack, Front Runner, Hauler, Inno, Malone, Rhino-Rack, RinseKit, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Our Free Ground Shipping offer excludes Cargo Boxes and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
Although it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Hauler, and BackRack). Example: Orders received on Friday will ship on Monday. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. A direct signature is required on all expedited orders and orders that exceed $499. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. Cargo boxes, Hauler, Rhino Rack, BackRack, RockyMounts, and Malone Trailer products may experience a 2-4 day shipping delay. We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers or BackRack. We do not ship to Hotels, or freight forwarding companies. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. All damaged shipments and missing packages must be reported within 30 days of delivery.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States.
Holiday Shipping Deadlines
If you're concerned about receiving your order in time for the upcoming holidays you can click here to view FedEx's Holiday Shipping Deadlines. You can also email or call us at 800-272-5362 with questions concerning delivery estimates.
All online returns must be assigned a Return Authorization (RA) number by a Rack Warehouse staff member prior to returning. Please email email@example.com with the return request. Online returns without a valid RA will be refused and will not be accepted by our receiving department. Returns must be received within 60 days of the delivery date, unused, and in their original packaging. Any item that is returned having been installed, used or altered, will be returned to the purchaser at their expense. In some instances, we may be able to provide the consumer with a discounted return label. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All returns are subject to a 6% restocking fee. Shipping costs are non-refundable. If outbound shipping was paid for by Rack Warehouse, the amount it cost us to ship your package would be deducted when your RA number is assigned. The purchaser is responsible for round trip shipping charges on all refused packages. Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.
The Rack Warehouse
2500 Williston Road Place
South Burlington, VT 05403
Telephone: 802 878 1023
Business Office (802) 878-1023
Sales Staff (800) 272-5362
Retail Location, Mailing and Billing Address
The Rack Warehouse
2500 Williston Road
South Burlington, VT 05403
"Great solution for flexibility when needing to alternate vessels. I often transport 2 watercraft, but was looking for a more solid and supportive option that was easier to load solo (vs. my J hooks). The Dock Grip is the perfect solution! I use the Thule waterslide pad to slide my yak from the back. The units are very grippy, so there is no sliding once the boat is up top, but I was able to adjust placement a bit. (And I found the Dock Glide TOO slippery and returned them some time ago). Ideally, I would like to see a slightly lighter “grip on the rear units).
The adjustment of the cradle angles is awesome. A flat placement accommodates my SUP and a greater angle fits my 2019 Pungo hull perfectly.
I can now securely transport my watercraft woth no fear of denting the hull. I would recommend. And rack warehouse was super easy to work with. Easy and fast delivery.
- by Stac from Charlotte, NC
"Thank you so much for providing me with a quality product at a reasonable price AND in a timely fashion no less!
You have no idea how long I’ve been waiting to purchase a bike rack for my car. All these years of shoving my bike into the back of my SUV was killing me!
I so appreciate that I found you online. THANK YOU!!
- by Christine B. from Allentown, PA
"Cheapest place I could find the rack I wanted! Emailed the customer service and within 30 minutes i had a reply. 4 days later I had my new rack sitting on my suv.
- by Jared C. from Carrollton, KY
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