Processing Your Credit Card Order
Your order will be reviewed for accuracy and processed upon receipt. If there is a problem with your order, you will be immediately notified by telephone or email. Credit card processing is conducted internally after your order has been reviewed for accuracy. Due to their weight and size, all construction racks, trailers and Kurt Hitches must be ordered and shipped via FedEx Ground Service only. Free Ground Shipping on purchases over $99 applies to the following brands: Aries, DeWalt, Hauler, Inno, Malone, Rhino-Rack, Rocky Mounts, Saris, SportRack, Thule, TracRac, Vantech, Whispbar and Yakima. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, Curt Hitches, BackRack Window Guards and System One Utility Rack Products. All orders are shipped via FedEx or USPS. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.
Shipping
All orders received by 1 PM EST Monday - Friday we will try to ship out on the same day (excluding Cargo boxes, Vantech, Rhino Rack, RockyMounts and BackRack). Most orders received after 1 PM or over the weekend we will try to ship by the end of the next business day (no guarantees). Example: Orders received by Monday at noon will be shipped by 6 PM on Monday. Orders received at 4 PM Monday will ship on Tuesday, orders received on Friday or Saturday will ship on Monday, etc. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Ground Packages may be delivered on Saturday in some areas. The day a package is picked up is not counted as one of the delivery days. A direct signature may be required at delivery on orders over $300 and all expedited shipments. Cargo boxes, Aries, Hauler, Vantech, Rhino Rack and BackRack, RockyMounts, Curt Hitches and Malone Trailer products may experience a 2-4 day shipping delay. We do not offer expedited shipping on Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers, Curt Hitches or BackRack. We do not ship to Hotels. Our Free Ground Shipping Program excludes Alaska and Hawaii. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method.
Shipping to U.S. Armed Forces Locations
Because the U.S. Military only delivers via U.S. Mail, our free Ground Shipping program does not apply to U.S. Military Addresses. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris. All other brands are excluded. With the exception of U.S. Military addresses, we do not ship outside of the 50 United States. |
All returns must be assigned an RA Return Authorization Number by a Rack Warehouse staff member prior to returning. Returns without a valid RA will not be accepted by our receiving department. All returns must be received within 30 days of the original invoice date, unused, and in their original packaging. Any item that is returned to us installed, used or altered will be returned to the purchaser at his/her expense. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. FedEx Ground and USPS Priority Mail meet these requirements. A $5.00 fee is applied to all returns to cover credit card processing and packaging expenses. If you should decide to return your new rack products, you will be charged the original outbound shipping amount (the amount we pay to ship you your order). Outbound and return shipping are non-refundable. Returns purchased during designated free shipping programs will be charged the original outbound shipping price. The purchaser is responsible for round trip shipping charges on all refused packages. The Rack Warehouse will assist with warranty issues according to each manufacturer's warranty guidelines.
Business Address:
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495
Contact Information:
Telephone: 802 878 1023
email: info@rackwarehouse.com |
 Email
info@rackwarehouse.com
Telephone
Business Office (802) 878-1023
Sales Staff (800) 272-5362
Retail Location, Mailing and Billing Address
The Rack Warehouse
620 Lawrence Place
Williston, VT 05495 |
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- by Joe C. from Newington, CT
"They had the rack I wanted on sale for a great price. When I tried to place the order it wouldn't go through. When I tried again the next day the rack was no longer on sale. I called them, explained the situation, and an extremely nice guy said "no problem" and gave me the rack for the sale price. It shipped quickly and I received it via FedEx within three days. Great customer service and great price. Very happy with The Rack Warehouse. I recommend them to everyone.
- by Barry G from Venice, FL
"Rack Warehouse-- The real thing!
First of all, a human being answers the phone, that's right, a person with a name. No more buttons to push, just say "hello" and tell 'em what you called for.
Then, they know their stuff. They know what they sell, and they have great advice and customer service. And, best of all, if you don't know your way around a roof rack and a bumper, and you order the wrong stuff, they take it back!
One more thing--- I ordered by phone on a Thursday, it was delivered to me the next day in Illinois.
- by Tom A. from Evanston, IL
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