Shipping & Delivery Policy

Free & Fast Shipping: We offer free ground shipping on most orders over $185 within the contiguous United States...

Exclusions: Free shipping does not apply to oversized products, specific brands (such as System One), or any items discounted more than 20% off MSRP.
Expedited Shipping: Available at a paid price. Please note that two-day shipping is not guaranteed by the carrier to be delivered within 48 hours.
Signatures: All expedited shipments require a signature upon delivery. Shipments being delivered to apartment/unit addresses also require a signature. In addition, Rack Warehouse reserves the right to require a signature for high-value or large orders at our discretion.

Geographic Availability & Restrictions: We are licensed to sell and ship within the United States only.

Free ground shipping applies only to the contiguous United States.
Expedited (air) shipping is available at a paid rate for Alaska and Hawaii.
Paid shipping options are available for APO/FPO addresses.
We are unable to ship to freight forwarding services. Orders identified as using a freight forwarder will be canceled.

Important: Order Inspection & Accuracy

Please inspect your package immediately upon receipt. It is the customer's responsibility to verify the shipment for accuracy, shipping damage, and missing parts
30-Day Limit: We are unable to assist with claims regarding missing parts, inaccuracies, or shipping damage once the 30-day window from the date of delivery has passed.

Damaged, Lost, or Stolen Packages

Damage: If an item arrives damaged, email info@rackwarehouse.com immediately with your order number, a description, and photos of the damage.
Loss/Theft: Rack Warehouse is not responsible for lost or stolen packages once confirmed as delivered.
Security Options: For a $5 fee, customers may request a "Signature Required" delivery.

Return & Fitment Policy

Fitment Guarantee: We provide a Fitment Guarantee only for orders where the complete vehicle information (Year, Make, Model, and Roofline) is disclosed at the time of purchase.

Customer Responsibility: Our website provides multiple opportunities and reminders to enter your vehicle details. If you choose to bypass these prompts, the order is shipped at your own discretion
Non-Guaranteed Fitments: If vehicle information is not provided, Rack Warehouse cannot be held responsible for fitment issues.

Prinsu Product Order Cancellation Policy:

All Prinsu product orders may be canceled without penalty within 24 hours of placing the order.
Due to Prinsu's production process and manufacturing constraints, cancellations requested more than 24 hours after the order is placed will be subject to a $50.00 cancellation fee.
Once an order has been received by the Shipping Department, it can no longer be canceled, regardless of when the cancellation request is submitted.

Return Authorization (RA) Required All online returns must be assigned a Return Authorization (RA) number prior to shipping. Email info@rackwarehouse.com to request an RA. Returns sent without a valid RA will be refused.

Condition & Eligibility

Timeline: Returns must be received within 30 days of the delivery date.
Returns Beyond 30 Days: Return requests submitted after our standard 30-day return period may be considered on a case-by-case basis. If approved, they may be subject to a 10–15% restocking fee, depending on the circumstances of the return.
Condition: Items must be unused and returned in their original packaging. If approved for return, items that have been assembled, set up, or installed may be subject to a higher restocking fee, as they can no longer be sold as new.
Installed Items: We are unable to accommodate returns for items that have been set up, used, or installed. This applies to all orders, including non-guaranteed fitments and special orders. If an item is installed and does not fit due to missing vehicle information, it remains ineligible for return.
Final Sale: Special orders (tents, awnings, shipped cargo boxes, etc.) are final sale.

Promotional Items & Free Gifts

If a qualifying order includes a $0 promotional item, that item must be returned unopened if the main product is returned. If not returned, the retail cost will be deducted from your refund.

Fees & Refunds

Restocking Fee: All returns are subject to a 6% restocking fee. Tonneau Cover returns are subject to a 10%-20% restocking fee.
Shipping Deductions: Original shipping costs are non-refundable. For "Free Shipping" orders, the actual outbound shipping cost incurred by Rack Warehouse will be deducted from your refund.

Installation Policies & Procedures (Local Customers)

Professional Installation Services: We offer professional installation services by appointment at our showroom in South Burlington, Vermont.

Exclusivity: We only install or service products purchased directly from Rack Warehouse.
Equipment Condition: We are unable to install products in poor condition (e.g., equipment that is cracked, rusty, or structurally compromised).
Right of Refusal: We reserve the right to refuse an installation at our professional discretion.

Cargo Box Installations: Mounting a cargo box is free of charge unless a crossbar adjustment is required to fit the box.

Labor & Fees

Shop Time: Just like an auto mechanic, we charge for professional shop time.
Non-Refundable: All labor charges for setup or installation services are non-refundable.

Contact Us

If you have any questions in regard to the Terms and Conditions as outlined above, please feel free to reach out at:

Rack Warehouse 2500 Williston Road, South Burlington, VT 05430

Toll-Free: 800-272-5362 | Local: 802-878-1023 | Email: info@rackwarehouse.com

Support Hours: Mon–Fri 9am–5:30pm, Sat 9am–5pm EST (Sun: Closed)

Showroom Hours: Tues-Fri 9am-5:30pm, Sat 9am-5pm EST (Sun: Closed)